Help Center › Orders & Fulfillment › Getting notified when an order comes in
Getting notified when an order comes in
Found under Settings -- an email the moment a customer's order finishes paying, so you don't have to keep checking Orders yourself.
On by default for every studio. Turn it off under Settings if you'd rather not get one, or if a high-volume event would mean a flood of them.
Each email includes the gallery, customer email, item(s) purchased, total, and a direct link to the order. If the order includes a digital item you deliver yourself, that's called out separately in the same email so it's easy to spot what actually needs your action.
This is separate from the automatic customer-facing receipt, which always sends regardless of this setting -- turning this off only affects your own notification, never your client's.
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