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Getting help: Support Chat

Found under Support Chat in your sidebar -- message us any time without leaving your dashboard.

Your message first goes to an assistant that can actually look up your real account -- your plan, recent orders, and contracts -- so it can give a real answer instead of a generic one. You'll always see whether you're talking to Image Depot Assistant (automated) or Image Depot Support (a real person).

If the assistant can't help, it hands your conversation to a real person and a support team member is notified right away. There's no fixed reply-time guarantee, but conversations from paying-plan studios are surfaced first in the support queue.
Each studio has a daily allowance of assistant messages, and the assistant also has a daily limit across the whole platform. If the day's allowance is used, the assistant may tell you it is "resting" for the rest of the day. Your message is still saved and the team will see it; for anything urgent, email support@imagedepot.net. It starts fresh the next day.

This is separate from your public-facing Contact page, which is for people who don't have an Image Depot account yet -- your own clients with a question about a gallery should go through you, not Support Chat.

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